Privacy Policy – CH777 Pakistan Online Gaming

CH777 is an online gaming and betting platform operating at ch777.run and through its associated mobile applications. CH777 is the data controller responsible for the personal information you provide and that is generated through your use of the platform. When you create a CH777 account, deposit funds, place bets, or interact with customer support, you are sharing data with CH777 as the entity responsible for how that data is handled.

This Privacy Policy sets out the complete picture of CH777's data practices. It is written to be clear and honest rather than buried in legal language. If something is not clear, or if you have a question that this policy does not answer, you can contact the CH777 data team directly at support@ch777.run and we will respond in plain English (or Urdu, if preferred) within 48 hours.

By creating and using a CH777 account, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the CH777 Terms and Conditions, which govern your use of the platform more broadly.

CH777 collects personal data through three main channels: information you provide directly, information generated automatically through your use of the platform, and in some cases, information provided by third-party payment processors or identity verification services.

Information you provide directly:

• Full legal name, date of birth, and national identity details provided during registration or KYC verification.
• Contact information including mobile number and email address.
• Payment account details such as your Easypaisa or JazzCash mobile wallet number, bank account details for IBFT, or card details for Visa/Mastercard transactions. Note: CH777 does not store full card numbers – payment processing is handled by certified payment gateways.
• Identity documents (CNIC copy, selfie, or other verification documents) submitted during Know Your Customer (KYC) processes.
• Communications you send to CH777 customer support, whether via live chat, email, or in-app messaging.
• Preferences, settings, and optional profile information you add to your CH777 account.

Information generated automatically:

• Device information including device type, operating system, browser version, and unique device identifiers.
• IP address and approximate geographic location derived from it.
• Session data including login timestamps, pages visited, games played, bets placed, and time spent on each section of CH777.
• Transaction logs including all deposits, withdrawals, bet placements, bonus activations, and settlement records.
• Gameplay data including game histories, hand results in card games, and betting patterns.
• Cookie and tracking data as described in Section 7 of this policy.

CH777 collects personal data for specific, legitimate purposes directly related to operating the platform and serving Pakistani players fairly and securely. Your data is never used for purposes beyond what is described in this policy without your explicit consent.

The primary purposes for which CH777 processes your personal data are:

• Account management: Creating and maintaining your CH777 account, authenticating your login, storing your preferences, and enabling you to access all platform features.
• Transaction processing: Processing PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and card payments, and processing withdrawal requests to your registered payment methods.
• Identity verification (KYC): Confirming your identity, age, and the ownership of payment methods as required by our operating licence and financial crime prevention obligations.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, multiple account creation, and other violations of CH777's Terms and Conditions.
• Responsible gaming: Monitoring gaming behaviour for signs of problem gambling, enforcing self-exclusion decisions, and maintaining deposit limit settings you have chosen.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance.
• Platform improvement: Analysing aggregated usage patterns to improve CH777's features, game selection, performance, and user experience.
• Marketing communications: Sending you information about CH777 promotions, bonuses, and cricket betting offers where you have opted in to receive such communications. You can opt out at any time.
• Legal compliance: Meeting CH777's obligations under its operating licence, applicable Pakistani laws, and anti-money laundering regulations.

CH777 does not use automated decision-making – including profiling – that produces legal or similarly significant effects on players without a human review element where the player has requested a review.

CH777 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing necessary to provide the CH777 service you signed up for – including running your account, processing bets, and paying out winnings. Without this processing, CH777 cannot operate your account.
• Legal obligation: Processing required to comply with applicable laws including anti-money laundering legislation, age verification requirements, and operating licence conditions. CH777 is obligated to carry out KYC verification and transaction monitoring regardless of individual player preferences.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and analytics for platform improvement, where these interests are not overridden by your privacy rights.
• Consent: Marketing communications and non-essential cookies are processed on the basis of your consent. You can withdraw consent at any time without affecting the lawfulness of processing already carried out.

CH777 does not sell, rent, or trade your personal information. Data is shared with third parties only where it is necessary to operate the platform, comply with legal obligations, or protect the interests of CH777 and its players. The categories of third parties who may receive your data are:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer networks, and Visa/Mastercard processing partners receive only the data necessary to execute your specific transaction. They operate under their own privacy policies and are bound by financial data protection standards.
• Identity verification providers: Third-party KYC services that assist in verifying your identity documents, CNIC, and age. These providers process your documents solely for verification purposes and are contractually prohibited from retaining or using your data for any other purpose.
• Game providers: Where CH777 licenses games from third-party providers (such as live dealer studios), limited technical session data may be shared with the provider to enable the game to function. No financial data or full identity data is shared with game providers.
• IT and hosting infrastructure: Cloud and server infrastructure providers that host CH777's platform. These providers have access to data only to provide hosting services and are bound by data processing agreements.
• Regulatory and law enforcement authorities: CH777 is required to share relevant data with regulators, law enforcement agencies, and courts where legally required. This includes suspicious transaction reports filed under anti-money laundering obligations.
• Professional advisers: Legal, accounting, or auditing firms engaged by CH777 where necessary, all of whom are bound by confidentiality obligations.

CH777 handles PKR payment transactions for Pakistani players and takes the security of financial data with particular seriousness. The following describes exactly how payment data is handled on the CH777 platform:

What CH777 stores: CH777 stores the payment method type (e.g., Easypaisa, JazzCash), the last four digits or partial account identifier of the payment source, and the transaction reference numbers for all deposits and withdrawals. This is the minimum information needed to match your transaction history in your account and to process withdrawal requests back to your payment source.

What CH777 does not store: Full card numbers, CVV codes, and full mobile wallet credentials are not stored on CH777's servers. Card payment processing is handled by a certified payment gateway operating under PCI-DSS compliance standards. CH777's servers receive only a tokenised reference that enables future withdrawals to the same source without re-storing the full card data.

Payment data for withdrawals: CH777's policy of returning withdrawals to the same source as the most recent deposit of equivalent value is a financial crime prevention measure as much as an operational one. It ensures funds cannot be laundered through the platform by depositing via one method and withdrawing via another.

Transaction records: Complete transaction records including deposit amounts, withdrawal amounts, bonus credits, bet placements and settlements are maintained in your CH777 account history and in our internal systems. These records may be required for regulatory reporting and are retained in accordance with Section 8 of this policy.

CH777 uses cookies and similar technologies on its website and mobile applications. Cookies are small text files stored on your device that help the platform function correctly and that enable us to understand how the platform is being used. Here is a plain-language breakdown of the types of cookies CH777 uses:

You can manage optional cookies through your browser settings or the cookie preferences panel accessible in your CH777 account. Disabling essential or security cookies will prevent you from using CH777. Disabling optional cookies will not affect your core gaming experience but may result in CH777 being less personalised.

CH777 retains personal data only for as long as it is needed for the purposes described in this policy, or for as long as required by legal and regulatory obligations. The following retention periods apply:

• Account and identity data – retained for the duration of your active CH777 account plus a minimum of 5 years following account closure. This period is set by our operating licence requirements and anti-money laundering regulations which mandate that gaming operators maintain records for regulatory audit purposes.
• Transaction records – all deposit, withdrawal, and betting transaction records are retained for 7 years from the date of the transaction. This reflects standard financial record-keeping requirements.
• KYC documents – identity documents submitted for verification are retained for 5 years following account closure unless a longer period is required for an ongoing regulatory matter.
• Customer support records – communications with CH777 support are retained for 3 years from the date of the interaction.
• Marketing consent records – records of your marketing opt-in or opt-out decisions are retained for the lifetime of your account to demonstrate compliance with applicable marketing regulations.
• Dormant account data – where an account is inactive for 12 consecutive months, CH777 may archive the account data. Archived data is still subject to the retention periods above and remains accessible to you upon request.

When data is no longer required, CH777 deletes or anonymises it securely. Anonymised data (from which your identity cannot be re-identified) may be retained indefinitely for aggregated analysis and platform improvement purposes.

CH777 implements layered security measures to protect your personal and financial data. No security system is completely infallible, but the following measures are in place to reduce risk to the absolute minimum:

In the event of a data breach that affects your personal data, CH777 will notify you as required by applicable law and as quickly as practically possible, explaining what happened, what data was involved, and what steps are being taken in response.

As a CH777 player, you have the following rights in relation to your personal data. These rights can be exercised by contacting CH777 at support@ch777.run. We will respond to all requests within 30 days and will not charge a fee for exercising these rights.

To exercise any of these rights, email support@ch777.run with the subject line "Privacy Rights Request" and specify which right you are exercising. We may ask for proof of identity before processing the request to prevent unauthorised access to another player's data.

CH777 is an adults-only platform. The minimum age to create and use a CH777 account is 18 years old. CH777 does not knowingly collect personal data from individuals under the age of 18.

If CH777 becomes aware that personal data has been collected from someone under 18, that data will be deleted immediately, the account will be closed, and any deposited funds will be returned to the source payment method.

Parents or guardians who believe a minor may have created a CH777 account should contact support@ch777.run immediately. CH777 treats such reports as urgent and will act within 24 hours of confirmation.

CH777 encourages parents and guardians to make use of internet safety tools and parental control software to prevent minors from accessing online gaming platforms. Responsibility for underage access where a minor has used a guardian's device or account credentials lies with the account holder.

CH777 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. When material changes are made:

• Active CH777 players will be notified via the registered email address or through an in-platform notification before the changes take effect.
• The "Last Updated" date at the top of this policy will be revised to reflect the change date.
• Where a change significantly affects how we use your data in a way that requires fresh consent, we will ask for that consent explicitly before the new processing begins.

Minor updates such as clarifications, corrections, or administrative changes may be made without advance notice but will always be reflected in the updated version of this document. The most current version of the CH777 Privacy Policy is always available at ch777.run/privacy-policy.

If you continue using CH777 after being notified of material changes to this policy, that continued use constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account and request deletion of your data as described in Section 10 above.

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how CH777 has handled your personal information, please get in touch:

• Email: support@ch777.run (subject line: "Privacy Enquiry" or "Privacy Rights Request")
• Response time: Within 48 hours for general enquiries; within 30 days for formal rights requests
• Language: English and Urdu both supported

For formal complaints about CH777's data handling that cannot be resolved through direct contact, you may escalate to the relevant data protection authority under your applicable jurisdiction.